Support

Support channels

Qlty provides community support through the following channels on a best effort basis:

• Q&A support via GitHub Discussions
• Live chat on Discord
• Feature requests via GitHub Discussions
• Bug reports via GitHub Issues
• Plugin request via GitHub Issues

Paid support channels

Support for paid subscribers is available via the following channels:

• Email (to hello@qlty.sh)
• Shared Slack channel for businesses on Pro Plus plans

Support hours

Paid support is available Monday through Friday 10am - 5pm ET, excluding US holidays.

Support access

If Qlty Support needs to access your private content to address your support request, they will requres permission for temporary access. If approved, Qlty Support will have access to the repository for up to five days or until the issue is resolved. During this window, Qlty Support staff with the required privileges can impersonate web users within the customer workspace.

Qlty Support will never access your private repositories without your explicit consent. For more information, see the Terms of Use.

Maintenance windows

When a maintenance window longer than 10 minutes is needed and known in advance, we will provide advanced notice.